General Ticketing Information

Welcome to PortTIX, the box office for Merrill Auditorium in Portland, Maine, and home to Portland Ovations and the Portland Symphony Orchestra. More information about those organizations and their upcoming performances is available on their websites.

Official Ticket Outlet

PortTIX is the only authorized outlet for tickets to shows listed on this website. Tickets purchased from other sources are purchased at your own risk. By purchasing only from the official outlet, you are assured that the ticket you receive is valid and is being sold to you at face value.   When you buy from someone other than PortTIX:

  • We cannot guarantee that your tickets are genuine.
  • You almost always will pay more than face value.
  • We cannot replace lost or stolen tickets.
  • We cannot contact you with information on show cancellations, time changes, upcoming shows or other useful information.
  • You are supporting businesses that make it harder for true fans to see their favorite performers without paying a premium charge.

Secure Website

In January 2010 we implemented a software upgrade required by new standards set by the Payment Card Industry. The  Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements developed by the major credit card companies to enhance credit and debit card data security.  The new standards in part require enhanced encryption of credit card data, ensuring that your information is encrypted and secure.

This change also increased the security of our online accounts and password complexity.  You will be asked to choose a password that includes a mix of letters and a number. 

Buying Online

To buy online, it is best to login before you select your tickets.  If you do not yet have an account, please create one.  (Please note - in order to have access to your complete ticket buying history, it is important not to create more than one account). 

Hints on login - Passwords are case sensitive and must be at least 7 characters long and include at least 1 letter and 1 number.  If you can't remember your password, you may reset your password by clicking the "forgot password" link on the account login screen.  An email will be sent to you with instructions on how to proceed.

After you've successfully logged into your account, you can either choose "View All Events" to the left, search by event title at the top right, click on one of the shows on the home page or search by calendar date.

Once you've found the show you want, click "Get TIX" and the website will walk you though the rest of the steps.  To see the view of the stage from different sections click on "View From Seat" on the right side of the home page.  For General Admission events, choose the number of tickets you'd like and click "Get TIX" one more time to add them to your basket (for some General Admission events, you may also need to choose an area by using the drop down menu before adding to your basket).

When you choose your tickets, check the top of the page in the address bar for a lock symbol.  This lets you know that PortTIX.com has an SSL certificate and that your information is encrypted and cannot be accessed when you make your purchase online.

Tickets may be purchased online up to 1 hour before each event, unless otherwise noted.  Tickets may be purchased over the phone or in person up to curtain for most performances.

NOTE:  For Mac users, you may have problems with a browser other than the latest version of Firefox.

Policies

All sales are final with no refunds or exchanges. In the event of a show cancellation, ticket prices will be refunded, but handling fees are non-refundable.  Please read our Policies, Terms and Conditions.

Discounts

Some events now offer discounted ticket prices online (e.g. seniors or children).   To find out if an event offers discounted tickets online, find the event you want and click "More Info" (this info will be listed at the bottom of the page).  Or, call the box office to inquire if discounted tickets are offered via phone & in-person (207-842-0800). Please note that not all shows offer discounted tickets.

Hours

Box office hours for phone and window sales are Monday through Friday, 12 to 6 pm.

Arts & Entertainment in the Portland Area

Learn more about the performing arts in Portland at these websites: